Privacy Policy

Information we collect

• Contact details such as name, email, phone, and shipping address.
• Order details, uploaded images, and customization notes.
• Payment status and transaction metadata from Stripe (we do not store full card numbers).
• Basic usage data like device type, browser, and IP address for security and analytics.

How we use your information

• To process orders, fulfill engraving requests, and provide customer support.
• To send order updates, shipping notices, and service messages.
• To improve our products, site performance, and customer experience.
• To prevent fraud, abuse, or unauthorized access.

How we share information

• With service providers needed to run the business (payment processing, hosting, email).
• When required to comply with legal obligations or protect our rights.

Data retention

We retain order and contact information as long as needed to provide services, comply with legal obligations, and resolve disputes.

Your choices

• You may request access, correction, or deletion of your data where applicable.
• You can opt out of non-essential marketing emails at any time.

Contact

Questions about this policy? Contact us at iron-leaf.ca through the Contact page.